SmartAX MA5616 Multi-service Access Module Product Documentation - H83I00DOC13

📦 Shipping Policy

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  United Kingdom Orders: Delivered within 2–5 business days.
  
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  International Orders: Delivered within 7–14 business days, depending on destination.
  
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  Shipping rates are calculated at checkout based on order value and location.
  
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  Customers will receive a tracking number via email once the order has been dispatched.
  

🔄 Returns Policy

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  Returns are accepted within 14 days of receiving your order.
  
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  Items must be unused, undamaged, and in their original packaging.
  
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  To initiate a return, please contact us at support@genzhardware.com with your order number.
  
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  Refunds will be processed to your original payment method within 7–10 business days after inspection.
  
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  Shipping costs are non-refundable. Return shipping is the customer’s responsibility unless the product is faulty or incorrect.

At GenZ Hardware, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

✅ Refund Eligibility

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  Refund requests must be made within 14 days of receiving your order.
  
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  Items must be unused, undamaged, and in their original packaging.
  
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  Certain products such as software, digital goods, and clearance items are non-refundable.
  

✅ Refund Process

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  Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
  
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  Approved refunds will be issued to your original payment method within 7–10 business days.
  
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  Please note: shipping fees are non-refundable.
  

📩 Need Help?

For any questions about refunds, contact us at:

Email: support@genzhardware.com

WhatsApp/Phone: +44-771-679-6814