Help Center

Yes! GenZ Hardware ships worldwide. We deliver to the UK, Europe, North America, Asia, and more through trusted logistics partners.

Standard UK delivery usually takes 4–10 working days. Express delivery options are also available at checkout for faster service.

International shipping times vary by location, but typically range from 5–10 working days. You’ll receive a tracking number once your order is dispatched.

After your order is shipped, we’ll email you a tracking number and link. You can use it to track your package in real time.

Yes, we offer free UK shipping on orders over £200. International shipping costs are calculated at checkout based on your location.

We accept major debit/credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for UK customers.

Yes. All payments are processed through encrypted and PCI-compliant gateways to ensure complete security of your financial information.

Yes, we accept international credit/debit cards and PayPal. Currency conversion is handled automatically during checkout.

You’ll be charged immediately upon placing your order. If a payment issue occurs, we’ll notify you instantly and guide you through completing it.

Yes. In rare cases where a failed payment deducts funds, the amount is automatically refunded to your original payment method within 3–7 working days.

Simply browse our collections, add items to your cart, and proceed to checkout. You can securely pay online using your preferred payment method.

Orders can be canceled within 24 hours of purchase if they haven’t been shipped. Please contact our support team immediately for assistance.

We accept returns within 14 days of delivery for unused and unopened products. Items must be returned in original packaging with proof of purchase.

To request a return, contact our customer support team with your order details. We’ll provide you with return instructions and shipping information.

Once we receive and inspect your returned product, refunds are processed within 5–7 working days to your original payment method.

Yes, GenZ Hardware specializes in bulk orders for businesses, resellers, and institutions with competitive pricing and priority support.

Yes, minimum order requirements vary by product category. Contact our sales team for details on specific bulk order thresholds.

Absolutely. We offer special pricing, discounts, and packages for bulk purchases depending on the product and order volume.

Bulk order delivery times depend on quantity and destination. We’ll provide an estimated timeline when confirming your order.

Yes, simply contact our sales team with your requirements, and we’ll send you a detailed quotation including pricing, availability, and shipping options.