At GenZ Hardware, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
✅ Refund Eligibility
Refund requests must be made within 14 days of receiving your order.
Items must be unused, undamaged, and in their original packaging.
Certain products such as software, digital goods, and clearance items are non-refundable.
✅ Refund Process
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 7–10 business days.
Please note: shipping fees are non-refundable.
📩 Need Help?
For any questions about refunds, contact us at:
Email: support@genzhardware.com
WhatsApp/Phone: +44-771-679-6814