Privacy Policy

Last Updated: July 2026

At GenZ Hardware, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase our products and services.

1. Information We Collect

We may collect the following types of information:

Full name
Company name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely through payment providers)
IP address
Browser and device information
Website usage data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Respond to enquiries and quotation requests
Provide customer support
Improve our website and services
Send order updates and important notifications
Prevent fraud and maintain website security
Comply with legal and regulatory obligations

3. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic.

Cookies help us:

Remember your preferences
Improve website performance
Understand visitor behaviour
Enhance security

You can manage or disable cookies through your browser settings.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Legal or regulatory authorities where required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Although we take every reasonable precaution, no online system can guarantee complete security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Complete your transactions
Meet legal and accounting requirements
Resolve disputes
Enforce our agreements

7. Your Rights

Depending on applicable data protection laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are intended for business and professional use and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.